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« Previous Entries Next Entries »Customer Experience Podcast #8: Adaptability
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Emotional Intelligence is defined as the power to respond appropriately, no matter what! When we say “no matter what” we are talking about Adaptibility.
In the Emotional Intelligence model, Adaptability is considered in terms of Reality Testing, Flexibility & Problem Solving.
Reality Testing is a measure […]
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Thursday, April 26th, 2007« Previous Entries Next Entries »

