emotional intelligence
« Previous EntriesCustomer Experience Podcast #9: General Mood
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We conclude this series of podcasts on the subject of Emotional Intelligence with a look at the area of General Mood, as it relates to the Customer Experience.
Michael reminds us of the importance of courtesy and congeniality in customer relations, and stresses that failure to […]
Employee Engagement Podcast #6: General Mood
Wednesday, November 7th, 2007Customer Experience Podcast #8: Adaptability
Tuesday, October 23rd, 2007Employee Engagement Podcast #5: Adaptability
Monday, October 15th, 2007Customer Experience Podcast #7: Stress Management
Tuesday, August 21st, 2007Employee Engagement Podcast #4: Stress Management
Friday, August 3rd, 2007Customer Experience Podcast #6: Interpersonal
Friday, July 13th, 2007Employee Engagement Podcast #3: Interpersonal
Friday, July 6th, 2007Customer Experience Podcast #5: Intrapersonal
Friday, June 29th, 2007Employee Engagement Podcast #2: Intrapersonal
Friday, June 22nd, 2007« Previous Entries