Archive for May, 2008

Customer Experience #15: Core Competence - Creating & Nurturing Connections between Stakeholders

Thursday, May 22nd, 2008

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In the last episode, we learned the importance of being able to have relevant conversations with very different types of stakeholders in your customer’s organisation. In this episode, Michael takes the idea further. How can you help reconcile these different interests (Production, Finance, […]

Customer Experience #14: Core Competence - Having Relevant Conversations

Thursday, May 15th, 2008

Customer Experience #13: Core Competence – Knowing What You Need to Know

Tuesday, May 6th, 2008