Archive for August, 2007

Customer Experience Podcast #7: Stress Management

Tuesday, August 21st, 2007

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In this podcast, QBC’s CEO Michael Byrne emphasises the particular importance of Stress Management for people in a customer-facing role, and discusses the unique stresses associated with Sales and Customer Service. He explains the roles of Stress Tolerance and Impulse Control in the management […]

icon for podpress  Customer Experience #7 [13:31m]: Play Now | Play in Popup | Download

Employee Engagement Podcast #4: Stress Management

Friday, August 3rd, 2007
icon for podpress  Employee Engagement #4 [15:25m]: Play Now | Play in Popup | Download

QBC to Participate in Engage ‘07

Thursday, August 2nd, 2007
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