Archive for June, 2007
Customer Experience Podcast #5: Intrapersonal
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This podcast discusses the implications of Intrapersonal Emotional Intelligence for creating great Customer Experiences.
The emotional rollercoaster of sales and customer service presents a constant challenge to the individual to respond appropriately in all cases.
How do the Intrapersonal qualities of Self-Regard, Emotional Self-Awareness, Assertiveness, Independence and […]
