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The Customer Experience Podcast
By Michael Byrne | February 22, 2007
QBC’s Managing Director, Michael Byrne, talks to Conn Ó Muíneacháin about the launch of the podcast-enhanced Customer Experience programme.
This is a podcast. You can download it, copy it and play it on the device of your choice, or simply click on the play button below to hear it play on your PC.
- Michael explains what he means by Customer Experience, and he describes the services he provides to companies in order to better understand and serve their customers.
- How he uses blogging and podcasting to improve the effectiveness of traditional training and coaching.
- What happens when a company uses podcasting to capture and share experience throughout the organisation?
- Michael describes the feedback from the first company to participate in this programme. We’ve provided an extranet website which their mobile salesforce access using a username and password. Three podcasts a week are published to the site, and the main points are summarised and discussed on the blog. The podcasts are listened to on PCs, on mobile MP3 players, on mobile phones, while driving …
- How “Cluetrain” is this?
- The importance of Recognition in the workforce and the value of podcasting as a means to deliver Recognition.
Do you use iTunes? Click here to subscribe for free and have iTunes automatically download future episodes of this podcast. (More options)
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Topics: podcast, customer experience |
July 24th, 2007 at 4:49 pm
[…] hear more about QBC’s podcast-enhanced development programmes, listen to this podcast which was published last […]